FAQ– Yoyotoyworld

Here at Luxie, we want your beauty journey to be as effortless as possible so we have put together this page to answer all your burning questions!

Can’t find the question you are looking for? You can reach out by email at info@luxiebeauty.com, by phone at 408-898-4485 or by our social media platforms.

PRODUCTS AND PROGRAMS

I have a question, how do I contact you?

What are Luxie Beauty's business hours?

I messaged you on Instagram/commented on your post but you didn’t reply, what do I do?

I need help on the weekend! Can I still reach you?

RETURNS POLICY

I think I want to return a product(s), how do I do that?

I received the wrong product(s) in my mail, can you help me?

My product(s) came damaged and I can’t use them. Can you help a beauty out?

I accidentally ordered the wrong product(s), can I re-order?

I ordered internationally and am returning some product(s), how is my refund credited?

My package was lost or stolen

SHIPPING AND DELIVERY

ORDERS AND PAYMENTS

Just to double check, how do I place an order on your website?

I tried to place an order but there’s an error, what can I do?

I have a gift certificate I want to use, where do I go?

What types of payments do you accept?

What if I pay using an international credit card, will I be charged in USD or my own currency?

I’ve been told that my order required further verification, what’s happening?

PRODUCTS AND PROGRAMS

Are there some warranties on your product(s)?

Do you have promo codes?

Do you price match products I find in other stores?

Does Luxie Beauty test on animals?

You guys are awesome - I want to collaborate with Luxie Beauty, who do I contact?

You can email us at marketing@luxiebeauty.com and you will be referred to our Marketing Department for further consideration. If you have a Youtube channel, please send us a link! Looking forward to learning more about you!

FAQ

SUPPORT

RETURNS AND EXCHANGES

SHIPPING AND DELIVERY

ORDERS AND PAYMENTS

PRODUCTS AND PROGRAMS

RETURNS POLICY

SHIPPING AND DELIVERY

ORDERS AND PAYMENTS

PRODUCTS AND PROGRAMS